Tryon Patient Portal

The Tryon patient portal is a great way to stay connected to your care team. Unlike Tryon’s phone line, where you’ll speak with other Tryon team members, the portal provides the opportunity for patients to communicate with their clinician in their own words and on their own timeline.

If you have already submitted a message through the portal, calling about the same issue will not result in a faster response. Remember to always call 911 in the event of an emergency!

Tryon Patient Portal Overview

The Tryon Patient Portal offers patients secure online access to their health records. If you are not able to access the patient portal directly from your computer, download the appropriate athenaPatient app for your mobile device.

Although the patient portal can be used in many ways, there are three moments when the patient portal will be the most efficient: 

1: (Re)filling prescriptions. The portal is optimized to allow patients to log in, send a single message to their clinician, and receive their prescription in just a couple of days. This is especially helpful for patients who are consistently on the same medications so that they can stay on top of their schedule. 

2: Following up on lab results. The portal allows patients to see lab results immediately when they become available. This provides patients with results days faster than calling would. However, it may take up to 10 days for the clinician to review and add notes to the lab results. All critical labs will be addressed in a timely manner. 

3: Asking clinical questions. Any clinical questions are best sent through the portal, where you can reach your clinician at the click of a button. Of course, if it’s an emergency, it’s best to call 911. But if you have a non-urgent question or just want your clinician’s perspective, the portal is a great option. 

Tryon Patient Portal Login

If you can see your message in your patient portal, it has been received by your clinical team. Your clinical team will respond within 72 hours, but very often they will reply before the 72-hour mark.

Step 1: Access the Portal Website: Open your web browser and navigate to the official Tryon Patient Portal login page. This is typically provided by your healthcare provider or can be found through the Tryon Medical Partners or affiliated practice website.

Step 2: Enter Your Credentials: Enter your email and password to log in to Tryon Medical Partners.

Step 3: Click “Log In” or “Sign In.” After entering your credentials, click the login button to access your account.

Step 4: Two-Factor Authentication (If Enabled): For added security, you may be prompted to complete a two-factor authentication step, such as entering a code sent to your email or mobile device.

What to Do If You Can’t Log In

Forgot Password: Click the “Forgot Password” link on the login page. You will be guided through the steps to reset your password via email or SMS verification.

Forgot Username: Use the “Forgot Username” option, if available, to retrieve your username using your registered email address or other verification methods.

Account Locked: After multiple failed login attempts, your account may be temporarily locked. Contact Tryon Medical Partners’ support or your healthcare provider’s office to unlock your account.

Technical Issues: Ensure you have a stable internet connection and that your browser is up to date. Clear your browser cache or try accessing the portal from a different device if problems persist.